Returns & Exchanges

At BIOAQUA Pakistan, we strive to ensure your complete satisfaction with our skincare products by offering a hassle-free 7-day return and exchange policy for items in their original, unopened condition. If you receive a damaged or incorrect product, our dedicated support team is here to facilitate a swift resolution.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via WhatsApp or email within 7 days of delivery, providing your order number and clear photos of the items you wish to return.

• 2.
  Quality Inspection

  Once your request is approved, carefully pack the products in their original packaging; our team will verify that the safety seals are intact and the item is unused.

• 3.
  Ship the Item

  Send the package back to our designated fulfillment center in Karachi using a traceable courier service to ensure safe arrival.

• 4.
  Receive Refund or Exchange

  After passing inspection, we will process your exchange or issue a refund to your original payment method or bank account within 5-7 business days.