Frequently Asked Questions

Everything you need to know about shopping with BIOAQUA Pakistan

Are your products 100% authentic?

Yes, we are the official distributor of BIOAQUA in Pakistan. All our products are 100% genuine, sourced directly from the manufacturer, and come with original packaging and security codes for verification.

What are the shipping charges and delivery times?

We offer nationwide shipping across Pakistan. Standard delivery takes 3-5 business days. Shipping is free on orders above Rs. 2,000, while a flat rate of Rs. 200 applies to smaller orders.

Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery services all over Pakistan. You can also pay via Bank Transfer or JazzCash/EasyPaisa for a touchless delivery experience.

What is your return and exchange policy?

We offer a 7-day return policy for damaged or incorrect items. Please ensure the product remains unopened and in its original packaging. Due to hygiene reasons, used skincare products cannot be returned.

How can I track my order?

Once your order is dispatched, you will receive a tracking number via SMS and Email. You can use this number on our logistics partner's website to monitor your shipment's progress.

Are BIOAQUA products suitable for sensitive skin?

While BIOAQUA products use high-quality ingredients, we recommend checking the specific product description for skin-type suitability and performing a patch test before full application.